Connect & Install
Operating a large ticket of work organisation as we do, we always have excess capacity for your work. We run a state-of-the-art Job Scheduling and Dispatch system that allows us to blend employees with contractors in a way that it becomes seamless from a resource perspective. We couple this with a focus on getting the best customer experience possible and presto - you have the capability to connect and install customers like you have always dreamed about !
Repair & Maintenance
Technology in your industry is always improving and offers greater benefits and value . The ability to correctly install and then repair/maintain the technology is vital to realising the benefits of the investment. We have the cost effective field force to repair and maintain your technology/service for you across the country. We focus on making the site visit as best an experience for your customer as possible - and an ongoing maintenance program is availiable to keep the technology working at its peak.
Device Deployment
Mass Appliance rollout to the customers premises require an organisation with the reach and expertise to handle the scale. Service stream uniquely offers these capabilities for device deployment projects.
Logistics
When you empower a large ticket of work capability with inventory management, you have a logistics capability that is centred around ensuring your product is installed correctly, and your customer gets a great experience in the process. Our logistics capability allows your products to be distributed to follow where your product is being deployed, to ensure you can meet the demands of your customers.
Customer Care
We prefer to call it Customer Experience Management. We are very serious about how we treat your customers, and the impression we make on them. Having our own Call Centre with the latest technology and experts in managing customer expectations is a key ingredient to delivering a great customer experience.
Customer Acquisition
Getting customers for your products is something we are real good at. We do it differently to most, in that we focus on getting the right customers, and we approach them in a way, that makes the sale easy for the customer to buy. Our existing customers tell us they are very impressed with our results !
Back Office Processing
We are able to handle back office functions for technology, distribution and retail companies and also manage your Tickets of Work. We are experienced and seasoned in dealing with many industries, and we have the staff to keep your back office running.
Help Desk
A full Help Desk service is offered by our Customer Care operation for your emerging business. We are skilled in running helpdesks for a variety of industries using our modern helpdesk technology and we can also handle multi channel customer contact as well. Contact us for your next project to see how competitive we can be.
|
